2024 Top 100 Logistics & Supply Chain Technology Providers

The most exciting part for me, is being able to work on different types of projects from analytical to operational, so that I am constantly learning and working with new and different stakeholders. Being newer to CS&L, this has been a great way for me to get a holistic view of the entire function and understand what areas leaders are focusing on. A 3PL relationship is a relationship between a brand and a separate company that fulfills (prepares and delivers) customer orders on their behalf. Some 3PL relationships are embedded, meaning the 3PL partners with the brand and their supply chain more closely to avoid failures. Plus, SFN’’s pricing is competitive and transparent, ensuring you pay only for what your business requires. A 3PL will send order confirmation to customers, as well as confirmation of shipping and delivery.

Individual service requirements–assembly completion, removal of stickers, performance of the product wipe down, product manual distribution to the customer, etc. “We are also committed to enhancing our cargo capacity and warehouse efficiency to align with customer demand, supporting their import-export operations,” Mr. Sonchaeng revealed. Whale prioritizes the environment and sustainability through its Green Logistics project. This initiative focuses on decreasing carbon emissions, saving energy, adapting technology, and reinforcing efficient procedures. “Whale Free Zone 8 is not only our latest but also our most distinguished free zone warehouse.

A 3PL should have a robust order management system (OMS) to track stock levels across warehouses and to get the products into your customers’ hands, fast. This will be integrated with your own software, so that you’re able to maintain management of your shipping and fulfillment. After you’ve scaled revenue to eight or nine figures, you might want to consider a financial- or information-based 3PL company. Consulting firms—like Chicago Consulting and St. Onge—provide industry-specific insight and can take the headache out of complex global supply-chain management.

How do you optimize reverse logistics?

He joined CEVA Logistics in 2019 to lead the company’s digital and innovation transformation; and he recently was given responsibility for all data as well. Before joining CEVA Logistics, he led all aspects of digital solutions for CMA CGM customers, from commercial to technological. Michael also supported ZEBOX, the startup incubator and accelerator founded by CMA CGM CEO Rodolphe Saade in 2019 to enhance relationships between startups and large companies.

In response to increasing demand for logistics services, Whale has set a goal to expand its warehouse and container yard to more than 1,220,000 sqm by 2026. The company’s IT team designed and developed the WMS system specifically for warehouse management. It is integrated with other operating systems like the Transportation Management System (TMS) and Enterprise Resource Planning (ERP) system, further enhancing service efficiency.

This trust, combined with regional economic expansion, has significantly increased service demand. Consequently, the company has continuously expanded its business and service offerings to meet the growing needs of its customers. In today’s world, good customer experience matters, and integrated logistics has the potential to deliver. Another advantage of logistics automation is the significant improvement in productivity.

What services does a 3PL provide?

The acquisition of MNX is part of UPS’s ongoing strategy to invest in new technologies and capabilities, providing customers with the most reliable and efficient logistics solutions possible. Alongside the emergence of autonomous vehicles, the commercial use of drones has opened up new avenues for supply chain management. Within a warehouse setting, drones can be used for aerial inspection and can even carry out maintenance requests, all of which can save manufacturers vast amounts of time. This process involves purchasing and delivering materials, packaging and shipping goods as well as transporting goods and products to distributors. Logistics is the process of coordinating how goods and products are obtained, stored and distributed.

Clay didn’t want to leave but was finally convinced by Johnson to take a risk; they launched Axle Logistics with just enough money to buy McLeod Software’s PowerBroker and provide a few months of runway. Now Johnson serves as Axle’s Chief Executive Officer, and Clay is the Chief Operating Officer. Our broad footprint enables us to see how changes in societal trends like e-commerce and other developments impact climate, air quality and other global challenges. Our purpose encompasses the sustainability issues that matter the most to our stakeholders. From our signature vehicles to our courteous and professional drivers, the UPS brand stands for reliability, trust, quality, and service innovation.

A.I.’s effect on companies both large and small will be revolutionary, a real paradigm change. Our sister community, Reworked, gathers the world’s leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI. Let’s talk capabilities and what you need to be flexible, scalable, and innovative for your customers’ unique challenge. Drive customer loyalty, competitive advantage, and business growth by automating and streamlining spare parts and advanced replacement order flows. Execute shipments smarter via a platform that integrates sourcing and multi-mode route planning to optimize against all service levels and constraints.

It also gives a creative outlet to lead initiatives you are passionate about or create something new to fill a need! Employees can submit questions ahead of time for the featured guest, giving them a chance to have their voices heard and concerns addressed. Since pitching the idea in August, to launching the first episode in March, I have felt an overwhelming amount of support from the M2A team, senior leadership, and colleagues across the network. This is just one example of how Mondelēz cultivates a growth and collaborative community amongst its people.

While there are many options when it comes to packaging and delivering goods quickly, supply chain experts are still searching for ways to manufacture products at a speed that meet consumers’ growing expectations. The process of gathering supplies and producing a product often requires the most time and effort within the supply chain setting. Today, the logistics realm is heavily influenced by AI and machine learning, which many logistics companies use to offer more accurate forecasting and enhanced order management. With these technological advances and more, the supply chain has been given the chance to prosper worldwide. You can foun additiona information about ai customer service and artificial intelligence and NLP. During the 1960s, the supply chain was indelibly changed when IBM developed the world’s first computerized inventory management and forecasting system, which made it simpler to track orders, inventory and distribution. Since then, the industry has been propelled even further into the future, bringing with it an entirely new perspective on how we exchange goods across the globe.

Synergy Logistics

I have always felt genuinely cared about by people I work with and have seen the company grow and adapt to make it a great place to work for all. Despite always being either a field or remote employee, I have been able to develop great working relationships with colleagues and supervisors, as well as meaningful friendships and mentorships that have spanned many years. I think Mondelēz offers many ways to stay connected that I have leveraged over my tenure. I mentioned ERG involvement earlier but think they’re a great avenue to network with colleagues regardless of location and function.

Our attention to detail and unmatched consistency resulted in high customer satisfaction, reflected in our strong annual customer satisfaction (ACSAT) scores, year after year. The Kinaxis platform allows us to orchestrate across different service providers with different systems and capabilities to fulfill certain service instructions, regardless of how complex they are. Our key objective is to ensure customers have the best possible service at the best ChatGPT App possible rate. Process mining turns operational data from business systems into a hyper-accurate, 360-degree visualization of processes, how they impact each other and how that translates into overall business performance. Celonis has taken this a step further with its development of object-centric process mining (OCPM) which funnels multiple layers of cross-business process mining insight into a single three dimensional, end-to-end process perspective.

Reverse logistics is a good example of one of those invisible processes — despite the fact that many of us interact with it on a regular basis and it’s vital to the success of many businesses (particularly those in the retail industry). Supply chains are also becoming digitised in terms of how data is being created, stored, and analysed. Years of investment in the deployment of sensors, cameras, IoT devices, and integrations have helped to digitise the physical movement of goods and has significantly increased the volume of data created throughout supply chains.

Partnering with a 3PL can change your business for the better

Potentially, a consumer could place an order for a product and then a local 3D printer shop would quickly create the product before sending it out for delivery. 3D printing could ultimately disrupt the logistics industry, as it offers manufacturers the opportunity to produce complex and customized goods faster than ever before. Supply chain management is the larger network that connects global vendors, transportation companies, distributors and warehouses. In her new role, du Preez will assume overall responsibility for all customer service operations, engineering services, aftersales business development, parts logistics, the Mercedes-Benz Academy and MBUSA’s customer assistance centre. Sellers can now spend less time managing their supply chain and more time building great products, delighting customers, and growing their business. In our journey as an integrated logistics provider, we are looking at every opportunity that can create value for our customers.

The flexible nature of LCL means that businesses can react and meet demand in short spaces of time — staying agile in their product offerings and jumping on new trends before they go out of fashion. Customer experience encompasses all the interaction customers have with a brand, from initial engagement to post-purchase support — and it’s crucial to repeat business and sustained success. Armed with heightened demands, evolving preferences and the convenience of omnichannel, consumers are more empowered and fickler than ever before.

Even logistics and transport companies are taking note – 80% of them told KPMG they were focussed on making improvements to customer experience. At Maersk, our suite of LCL solutions ensure that even the smallest cargo keeps moving for a big impact. Our local LCL product experts customer service in logistics and global customer service teams ensure we’re keeping our delivery promise that your cargo reaches its final destination on time and as planned. At Maersk, we offer instant LCL pricing online – simply log in to our LCL booking portal or download the Maersk App to get started.

They also are a great educational tool to learn more about different cultures, life experiences, and how we can better support our colleagues both inside and outside of work. I have been with the organization for just over seven years and started in retail sales. During my senior year at the University of South Florida, as part of a Professional Development course within the business school, I participated in “mock interviews”. I started on the Tampa South team as a Senior Sales Rep, which quickly led to a Sales Rep position managing the Lakeland/Bartow/Mulberry territory. From there, I was promoted to the West Palm Beach team for the Retail Merchandising Supervisor role. In 2018, I relocated back to my home state of New Jersey for a promotion to the Shelf Management Specialist role in support of the Wakefern/NYC CBT.

By submitting this form, I agree to receive logistics related news and marketing updates from A. Most 3PLs provide some form of reporting to help you keep track of things like timeliness of deliveries, order and delivery accuracy, and shipping-related damages. You can also monitor your customer support channels and social media for shipping-related complaints from customers.

A third-party logistics company (3PL) handles outsourced logistics operations like warehousing and shipping for businesses. A fourth-party logistics provider (4PL) manages the entire supply chain, including overseeing 3PLs and other service providers, offering a more comprehensive solution. Companies use 3PLs throughout their supply chain, from manufacturing to final delivery. “Another prominent digital solution is the issuance of electronic Bill of Lading (eBL), which we have been providing since 2021, making us one of the pioneers in offering such digital solutions in the industry. MSC is also a founding member of the Digital Container Shipping Association (DCSA), which aims to set technology standards for the shipping industry to promote the growth of paperless documentation.

FedEx remains a driving force in the global logistics industry with a solid commitment to innovation, a robust network infrastructure, and a customer-centric approach. Despite the challenges and disruptions faced along its journey, the company’s unwavering dedication to delivering packages quickly and reliably has propelled it to become a trusted partner for businesses and individuals worldwide. In the late 1990s and early 2000s, FedEx faced new challenges as the rise of e-commerce transformed the retail landscape. These strategic moves helped FedEx capitalize on the e-commerce boom and solidify its position as a leader in the industry. Over the years, FedEx expanded its services to include international shipping, ground transportation, and logistics solutions.

• With the growth of online shopping, FedEx has expanded its e-commerce solutions to support businesses in the digital marketplace.
• Manufacturers rely on logistics while overseeing complex operations in order to maintain efficiency, reduce costs and ensure that consumers’ needs are met.
• Non-asset-based 3PLs rely on partners, which might lead to less control but more flexibility.

Such KPIs include maintaining 100% of inventory/stock accuracy in Cycle Count and Annual Stock Take; achieving close to 100% for Delivery On-Time and In-Full, and the highest rating of “Satisfactory” for Quality Assurance (QA) audit compliance. By reducing wasted warehouse worker footsteps, the 3PL organization becomes more productive, more cost-effective, more accurate, and nimbler. It can ship orders more quickly and less expensively, providing end-user satisfaction and decreasing client expense. Currently, we see that AI can be applied in various aspects of managing any company, including logistics,” he added. “On the part of the ministry, we aim to ensure that not only is the operation of an organisation like Pos Malaysia sustainable, but that there are also changes that align with current times, including the implementation of technology such as AI.

“For example, having an understanding if a customer is searching for certain items on your website repeatedly but not clicking on any search results — someone needs to investigate,” said Anderson. Personalization has come to be an expected feature that ecommerce brands provide to customers today. Every day, you manage complex order flows across multiple business units and partners globally, despite everyone using their own systems and processes. Kinaxis helps you get it done quickly and headache-free through an integrated systems landscape that connects the network from order allocation to last-mile delivery.

In addition, while data was traditionally stored in on-premises warehouses (that were difficult to access, integrate or innovate with), we now see the emergence of cloud-based systems. Maersk’s bonded warehouse is strategically located in the Hai Phong seaport area, along the main logistics axis of the Northern region, making it a pivotal logistics hub in north Vietnam’s international transportation network. The warehouse connects with Maersk’s current fulfillment center in Hai Phong and the upcoming terminal at Lach Huyen port, which is being developed through a strategic partnership between APM Terminals and Hateco.

When you need scalable and flexible logistics, supply chain and transportation solutions, everyone knows these companies deliver. In alphabetical order, here are the 100 third-party logistics providers deemed the best of the best by Inbound Logistics editors. Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations. With a high definition view, real-time actionable insights and process modeled solutions, process mining can provide the ability to drive continuous improvement into efficient reverse logistics solutions. Reverse logistics processes are triggered when businesses are called on to handle returned products. LCL services elevate the customer experience by providing the flexible and agile shipping that businesses need to keep up with consumer demand and secure long-term success in today’s competitive market.

GEODIS, a global leader in transport and logistics services, announces an extension to its warehouse, co-packing and distribution contractual relationship with Mondelēz International in Singapore for a further three years from this month. Mondelēz International is one of the world’s largest snacking companies, home to iconic global brands such as Cadbury and OREO and local favourites. Under the contract, GEODIS will continue to support Mondelēz International in providing warehousing and distribution of their products to all retail channels & outlets in Singapore. This extension reflects GEODIS’ excellent performance in achieving productivity, innovation and sustainability levels that align with Mondelēz International’s global warehousing & transportation expectations.

Celonis has enjoyed considerable success tackling the supply chain management challenges at the heart of reverse logistics, for retail and beyond, for some time. The Celonis platform has been used to drive real-time data, process intelligence, and targeted action to provide retailers (and others) with optimized cross-docking, inventory management, and order management processes. Take, for example, DHL’s EUR 14.2 billion supply chain division, which has leveraged the ChatGPT Celonis technology to improve throughput at its warehouses. Workload distribution was optimized for picking, packing, palletizing, and loading processes. A 2021 IBM survey of global CEOs showed 60% consider customer experiences and customer relationships their highest priority. A study for KPMG found that, across multiple sectors, the top 25 leaders in customer services achieved five times the earning growth and seven times the revenue growth as the bottom 25.

Axle Logistics stays involved with the University of Tennessee Haslam College of Business, where the team gives talks, visits classrooms, and sources their interns. We have a broad portfolio that uses the same set of assets, creating tremendous leverage and efficiency. Air, ground, domestic, international, commercial and residential services are supported through a single pickup and delivery network.